FREQUENTLY ASKED QUESTIONS
Explore our Frequently Asked Questions section for detailed answers about EVlution's charging solutions, installation procedures, and software functionalities. Empower yourself with the knowledge to make informed decisions and optimize your EV charging experience.
Absolutely! You can start charging without the need to download our mobile app. However, using our app, you can enjoy additional benefits such as saving your favourite chargers, managing bills, and securely storing login and payment information.
Not at all! We offer guest checkout options through our mobile app or payment site. Just enter the charger ID into the search bar and follow the on-screen instructions to initiate the charging session without creating an account.
Please ensure that the charging cable is securely connected to your vehicle. Additionally, check that your charging schedule is disabled or adjusted accordingly.
Our dedicated customer support team is always available to assist you. You can reach us by calling 888-714-3782 or by emailing support@evlutioncharging.com. We are here to help you with any inquiries or concerns.
You can quickly locate EVlution charging stations through our user-friendly mobile app or website. Simply search for stations in your area and view their availability, and get directions.
EVlution accepts various payment methods, including credit cards, mobile wallets, and EVlution account credits. You can conveniently make secure payments through our app or the charging station.
EVlution charging stations are designed to be compatible with most electric vehicle models. However, checking your vehicle's compatibility with the charging connector type supported by EVlution stations is recommended.
If you experience any issues with an EVlution charging station, please contact our 24/7 customer support. Our team will assist you in troubleshooting the problem and ensure a seamless charging experience.
To become a part of the EVlution charging network, you can reach out to our team through our website or contact our business development representatives. We will guide you through the onboarding process.
By joining the EVlution charging network, you gain access to a wide user base of EV drivers, increased visibility for your charging stations, and the convenience of utilizing EVlution's advanced software and support services.
EVlution takes care of maintenance and support for the charging stations on our network. With our O&M service, we provide 24/7 remote monitoring, proactive maintenance, and prompt resolution of any hardware or software issues.
Yes, as an owner of the EVlution charging network, you can access comprehensive reports and analytics through our EV charging platform. Monitor usage, revenue, and other valuable insights to optimize your charging operations.